General Questions
Ques: What product range does KollectionKart offer?
Ans: “At KollectionKart, we design and curate beautiful handcrafted festive & home decor – from shubh-labh hangings, rangolis, torans and garlands to macrame creations and unique celebration pieces. Every design is made with love to add charm, positivity, and festive vibes to your home and gifting moments. Whatever the occasion, KollectionKart brings a touch of creativity and tradition to your celebrations
Ques: Can I create an account on the website?
Ans: Yes! Creating an account on KollectionKart is free and simple. Once registered, you can easily track your orders, save wishlists, and receive exclusive updates on new products and promotions.
Orders and Payments
Ques: How do I place an order?
Ans: Placing an order on KollectionKart is straightforward. Simply browse our product categories, choose the items you’re interested in, and click “Add to cart.” Once you’re ready, proceed to checkout, where you’ll provide your shipping and payment details. You can also register for an account to simplify future checkouts.
Ques: What payment methods are accepted?
Ans: We accept a variety of payment methods. Your transactions are securely processed, ensuring the safety of your financial information.
Ques: Are there any ongoing discounts or promotional codes?
Ans: Yes, we frequently offer promotions and discounts. Be sure to check our homepage regularly for the latest deals and seasonal offers.
Shipping and Delivery
Ques: What shipping options do you offer?
Ans: We provide reliable shipping across the country. During checkout, you can select the shipping method that best suits your needs. Estimated delivery times are provided based on your location, and we occasionally offer free shipping on select orders.
Ques: How can I track my order?
Ans: After placing your order, you’ll receive a confirmation email with a tracking number. Use this number on our website or the carrier’s tracking portal to monitor the status of your delivery. If you encounter any issues, our customer support is here to help.
Returns and Exchanges
Ques: What is your return and exchange policy?
Ans: Your satisfaction is important to us. If you receive a defective product or if you are unsatisfied with your purchase, please review our Refund and Returns Policy on the website. Our process is designed to be straightforward, allowing you to request a return or exchange promptly. If you need additional assistance, feel free to reach out to our customer support team.
Contact and Support
Ques: How can I get in touch with customer support?
Ans: If you have any further questions or need assistance, you can contact our customer support team during our operating hours (Monday to Saturday, 9:00 AM – 6:00 PM IST). Reach out via email at care.kollectionkart@gmail.com. You can also use our online feedback form for specific queries or suggestions.