Introduction
Thank you for shopping at KollectionKart™. We strive to ensure that our customers are satisfied with their purchases. If you receive a defective or damaged item, we’re here to help.
Returns and Refunds
Since we handcraft the items uniquely with lots of manual efforts by our experts, a “No Return” policy is applicable on most of our products.
Reasons for a “No Return” Policy-
Uniqueness: Each handcrafted item is unique, and minor variations in color, dimensions, or other features are natural and not considered defects.
Artisan Production: Items are handcrafted by traditional artisans, meaning they are not mass-produced, which contributes to their unique character.
What to Do if You Receive a Damaged or Defective Item-
Act Immediately: Contact us as soon as possible, usually within 24-48 hours of delivery.
Provide Proof: Send clear photos and an unboxing video as evidence of the damage or defect.
Follow Instructions: Ship the item back for inspection and will provide specific instructions.
Expect a Resolution: We will offer a resolution, such as a replacement or a refund.
Read the Policy: Always check the specific return policy on our website before making a purchase.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange Policy
If you receive a defective or damaged item, we will be happy to replace it for you. Please contact us as per the policy above.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
– Email: care.kollectionkart@gmail.com